News: Christmas delivery delays

19th December 2023

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We have been experiencing very high demand since the beginning of December and a combination of driver and staff sickness at suppliers has extended delivery times coupled with system issues in terms of our ability to communicate between suppliers and our members has resulted in delays being experienced in some areas.
Consequently, if you have recently ordered from us (since 12/12/24) and were originally offered a delivery date prior to or at around Christmas time, that may now have extended beyond Christmas and possibly into the early part of January.
As a rule of thumb, you should probably not expect your delivery for 10/12 working days from the date your order was placed, though that isn’t necessarily a fact in all cases as the suppliers are doing everything possible to get deliveries made earlier.
We are asking our members to advise us if they have any serious problems in waiting a little longer or if for example there are elderly or vulnerable persons within their households.
Our sincere apologies for this situation, it is not something that we had expected to happen during this period.