Terms and conditions

This page outlines the terms & conditions of use of The heating oil club.

In the following terms & conditions the term ‘oil’ is used to refer to kerosene, gas oil, DERV or any other fuel provided by The heating oil club.

Membership

• A member of The heating oil club is defined as anyone who has registered their details on The heating oil club website, placed an order with The heating oil club or requested a service from The heating oil club.
• Membership of The heating oil club is entirely free and requires no joining fee or ongoing payment of any type. If you have paid to join The heating oil club please contact us at: abuse@theheatingoilclub.co.uk.
• It is a member’s responsibility to ensure that the details they provide us with are correct and The heating oil club accepts no responsibility for anything resulting from incorrect details being supplied. This also applies when placing orders or requesting services.
• The heating oil club reserves the right to refuse or cancel membership of any member at any time without prior notice.

Quotes and orders

• Members and visitors are under no obligation to accept any quote provided by The heating oil club.
• Due to the fluctuating nature of heating oil prices, quotes are only valid at the time at which they are requested.
• The price in pence per litre that is quoted at the time an order is placed is the price that the oil will be supplied at, plus any applicable VAT. This is regardless of any changes in prices in the period from when the order is made to when it is delivered.
• If the price of an order is dependent on a minimum quantity being supplied, i.e. to take advantage of bulk order price breaks, then receipt of less than this minimum quantity may leave a member liable to pay for their oil at a higher rate.
• The minimum legal amount for a delivery is 500 litres, as set by the weights and measures authority. As such it is the responsibility of the person requesting an order to ensure that there is adequate space in their tank to meet this constraint. Neither The heating oil club or any of its suppliers will be held responsible if an order cannot be delivered because this minimum quantity cannot be supplied. In such circumstances the order will become void and a refund will be provided, however a small fee may be levied by the supplier.
• Once an order has been passed on to the supplier, the member agrees to abide by the terms & conditions of the supplier in addition to those of The heating oil club. Details of which are available upon request.
• Once an order has been passed to the supplier it becomes the supplier’s responsibility for delivery, including all aspects of quality and safety.
• Any expected delivery dates are only to be treated as advisory dates and do not constitute a guarantee of delivery at a certain date or time.

Payment terms

• Except for those members taking advantage of The heating oil club’s Easy Payment Scheme, all financial transactions will take place between members and suppliers.
• For those members taking advantage of The heating oil club’s Easy Payment Scheme, The heating oil club will act as an intermediary in providing payment to the supplier; however the responsibility to ensure adequate funds are available and overall financial accountability remains with the member.
• Delivered oil remains the property of the supplier until paid for in full.
• The amount a member will be invoiced is subject to change based on differences between the amount of oil ordered and the amount delivered.
• Depending on the practices of the suppliers involved, payment may take the form of a single charge based on a completed delivery or an initial payment based on the amount ordered and a subsequent charge or refund to adjust this according to the amount of oil delivered.
• Non-payment for services or products may result in products being reclaimed, cancellation of membership and/or legal action being taken against the parties involved.

Cancellation of order

• An order may be cancelled by a member up to one full working day before the expected delivery date and in this case they will receive a full refund, assuming the oil has not already been delivered. After this time we cannot guarantee the cancellation of an order or a full refund.
• If a supplier takes reasonable steps to deliver an order, but is unable to for reasons outside of their control then the order may be cancelled. A refund will be provided, however a small fee may be levied if it is deemed to be the members fault that the oil cannot be delivered.
• The heating oil club reserve the right to cancel any order at any time without prior notice. In this case a full refund will be provided; unless there are issues relating to outstanding debts on the account.
• Once an order has been delivered to a member it is not possible for the oil to be returned and no refund is available.

Website

• We work hard to protect member privacy and put appropriate security measures in place, however the internet is not a secured medium and we accept no responsibility or liability for any consequences of security related incidents.
• For more details of our commitment to privacy and security please read our privacy policy.
• The heating oil club accepts no responsibility for the content of any external links leading to or from this website.

Limitation of liability

• The heating oil club accepts no liability for any injury, loss, damage or any other consequence arising from using this website or receiving services and/or products from The heating oil club, its suppliers, contractors or other related parties. This includes consequences resulting from delays or cancellations.

Subsequent policy changes

• These terms & conditions are subject to change at any time, however members will be suitably notified of any changes and the new terms & conditions will only be applicable to subsequent interactions with The heating oil club. Continued use of this website will signify acceptance of any new terms & conditions.

Legal jurisdiction

• These terms & conditions and any legal issues pertaining to The heating oil club, its suppliers, contractors or other related parties shall fall under the jurisdiction of English law and any disputes will be settled within the English courts.

Acceptance of terms

• Use of this website and/or receipt of any services or products from, or organised by, The heating oil club will be treated as an acceptance of these terms & conditions.